Transplant Québec’s policy governing the handling of complaints is just one part of the organization’s quality improvement process.
Transplant Québec wishes to ensure that every complaint filed or received is treated efficiently, fairly and respectfully.
According to the policy, a complainant is deemed to be any person who lodges a complaint with the organization. This includes, if applicable, any representative as defined in the Act Respecting the Protection of Personal Information in the Private Sector (RSQ, c P-39.1) as well as any successor or legal representative of a deceased person.
A complainant not satisfied with the response received with regard to a complaint is entitled to seek remedy from the Health and Social Services Ombudsman (in accordance with the Act respecting the Health and Social Services Ombudsman, RSQ, c P31.1).
Person responsible for handling complaints: Mariane Larivière, 514 286-1414, ext. 215 or mariane.larivière@transplantquebec.ca